Terms And Conditions
Welcome to The Famous Little Lamp Shop's Website Terms and Conditions for use. These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this Website.
For questions relating to these Terms and Conditions please contact us by e-mail.
We aim to dispatch all orders between 3 - 5 working days of receipt subject to payment clearance and stock availability. All goods are sent using DPD courier with tracking facilities within mainland UK.
We aim to fulfill all orders from stock. If any item(s) cannot be dispatched within a reasonable time the customer will be notified of the likely delivery date and invited to confirm acceptance of this or be granted a reimbursement for the value of that item(s).
Somebody will need to sign for your delivery unless you specify special delivery instructions in advance. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further delivery attempt will be made. After this point, they will hold the goods for 4/5 days so you can arrange to collect the goods from the DPD depot. If the courier is still unable to deliver after this point, the Goods will be returned to us. We will then contact you to re-arrange or cancel your order. Any charges incurred for failed delivery, return or re-delivery will need to be paid or will be deducted from your refund.
All orders over £99.99 are delivered free of charge to mainland UK
Orders of £99.99 and below will incure a £9.99 postage and packing charge. There are different charges for Scottish Highlands, Isle of Man and Northern Island. Please contact us for more details, or see our shipping policy.
Your order is accepted and a contract is formed between The Famous Little Lamp Shop and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by The Famous Little Lamp Shop, nor at the point in time that you receive an email from The Famous Little Lamp Shop acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by The Famous Little Lamp Shop or may be cancelled by you.
Refund, replacement and cancellation terms
The Famous Little Lamp Shop want you to be happy when you shop with us. We therefore have a no quibbles return policy. Any faults or damage must be reported within 2 days. Any unwanted products carry a 14 day money back guarantee. Any products that are damaged or faulty upon delivery will be replaced, unwanted or unsuitable products are to be returned at the customers expense. Please email us for a returns number, with the reason for the return. Unfortunately, we cannot accept returned items without a returns number. This does not affect your statutory rights.
Refunds and exchanges will be subject to the item being returned to us in its original condition. That is, unused, all labels intact, and in its proper resalable packaging. A full refund will not be given if the item is not able to be sold again as new. The customer shall be held liable for the return of the item(s). A minimum charge of £5.99 will be deducted from the the value of refunded items to cover our administration and postage and packaging costs. The Famous Little Lamp Shop will only refund the postage of returned goods if the item is faulty. Any returned special orders will in incur a 25% handling charge. You will be notified if your order is classed as a special order
We insist a reputable courier service is used for all returns.
Subject to the goods being returned in their original condition, a refund will be issued, or an exchange will be organised. We will also be happy to refund the purchase price in full if the return results from a defective item.
Please ensure that the package is wrapped securely and give the reason for the return. Then send it to: The Famous Little Lamp Shop, Unit 12 Arden Business Centre, Arden road, Alcester, Warwickshire, B49 6HW.
All products conform to British standards.
All dimensions, descriptions and product images are accurate to the best of our knowledge. Interpretation of the product images may differ depending on computer screen settings.
All products carry a 1 year warranty (with the exception of light bulbs). In the event of a fault the product will be repaired or replaced depending on the fault that has occurred.
The warranty will be void if the item is considered to have been fitted incorrectly or been used in a manner not intended for the purpose supplied.
Exterior Light Guarantee Against Corrosion - All guarantees are against corrosion. This guarantee will not apply to products if installed in areas of salty or acidic atmospheric conditions.
A qualified electrician must install all fittings supplied. Any incorrect installation may result in warranty void. We will not accept liability for any personal injury that occurs as a result of improper use or installation. We will not be held liable for any electrician charges that result from a faulty light fitting.
We recommend customers do not book an electrician or arrange installation until the products have been delivered and checked by the customer for any damage that may have occured during transit.
Currency of transactions accepted
UK mainland delivery only. Pound sterling only.
VAT is charged on all prices shown in line with the current UK rate.
At this time we do not ship goods outside of the United Kingdom.
All information shared with The Famous Little Lamp Shop is used to fulfill orders only and no information is shared with third parties. We comply fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. We will not use your email address for sending any newsletters. We will only use your data to contact you in regards to an order you have placed with us.
Credit Card Security
Our store uses encrypted credit card processing with HSBC for online transactions.
The Famous Little Lamp Shop comply with the Waste Electrical and Electronic Equipment (WEEE) Directive. We offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. To find out more please contact us.
Postal Address: The Famous Little Lamp Shop, Unit 12 Arden Business Centre, Arden road, Alcester, Warwickshire, B49 6HW.
Telephone: 01789 766833
Email: [email protected]